Frequently asked questions
Ordering and payment
How do I place an order?expand_more
Add the products to your cart, go to checkout and fill in your delivery details. When you press “Place order” we receive your order request and you see an order reference on screen.
Do I pay at checkout?expand_more
No. Online card payment is not yet available on this website, so no payment is taken at checkout. We confirm availability by email and send you the payment instructions. Your order is confirmed once we receive your payment.
Are there any extra charges?expand_more
No. The price shown is the total price of the product, and the delivery charge is shown before you send your order. Orders are dispatched from within the European Union, so there are no customs duties on delivery.
Can I change or cancel my order?expand_more
Yes. Write to info@favmora.com with your order reference. Before dispatch we can change or cancel it at once; after delivery you have 14 days to change your mind.
Delivery
Where do you deliver?expand_more
To the 27 member states of the European Union. We cannot currently deliver to the Canary Islands, Ceuta, Melilla or countries outside the EU.
How long does delivery take?expand_more
Orders are dispatched from Spain within 1–2 business days of payment and usually arrive 3–7 business days after dispatch, depending on the country.
How much does delivery cost?expand_more
€4.90 per order, and free on orders over €50.
Can I track my order?expand_more
Yes. When your order is dispatched we email you the carrier and the tracking number.
Returns and guarantee
Can I return a product?expand_more
Yes. You have 14 days from delivery to change your mind, without giving a reason. Write to us and we send you the return instructions. See our Returns & Refunds Policy.
Who pays for the return?expand_more
You pay the cost of sending the product back, unless it is faulty, damaged or not the one you ordered, in which case we pay.
When do I get my refund?expand_more
Within 14 days of the day you tell us you are cancelling. We may wait until the product is back with us or you send us proof of postage.
What if my product is faulty or arrives damaged?expand_more
Write to info@favmora.com with your order reference and a photo. We replace or repair it or refund you, at no cost to you. Every product is covered by the legal guarantee of your country, at least two years in the European Union.
About Favmora
Who is behind Favmora?expand_more
Favmora is operated by Favmora FZ-LLC, a company licensed by the Ras Al Khaimah Economic Zone (RAKEZ) in the United Arab Emirates, Licence No. 45040163. See our Legal Notice.
How can I contact you?expand_more
By email at info@favmora.com or through the contact form. We reply within two business days.